Helpdesk Information

The CHAMP Helpdesk can be reached at:

Phone: (732) 667-7910

The CHAMP Helpdesk support includes:

assistance in navigating through the application
troubleshooting problems/bugs encountered while using CHAMP
hardware support for computers provided to you by the Ryan White Title I program
training of all providers

The CHAMP Helpdesk does not provide support for:

printer-related issues (contact your agency’s MIS department)
contractual information (contact your Ryan White monitor)
specific service-related questions i.e. service requirements, case management guidelines, etc (contact your Ryan White monitor)

Helpdesk Calls

The CHAMP Helpdesk will try to help resolve any issues you encounter as soon as possible. All messages are answered in the order that they are received. Based on call volume in any given day, we make every attempt to return calls the day they are received.

If a computer provided to you by the Ryan White Title I program is in need of repair, we will respond to these situations as soon as possible to minimize downtime. For certain cases we can provide a temporary replacement PC in the event the repair problem takes longer than a day.

Training Classes

All agencies new to the Ryan White program receive on-site (provider location) training on the CHAMP program. During this initial training, it is strongly recommended that your agency’s Directors/Administrators attend.

All additional training workshops are held at the CHAMP office. These periodic trainings may occur when new modules are added or as refresher courses for providers still having trouble with the CHAMP program. This website also offers online training videos which are designed for use as a refresher or to help train new staff at your location.

Cross-training of staff is the responsibility of your agency and is a part of your program’s contract evaluation. For this reason, the scheduling of additional training classes is at the discretion of your Ryan White monitor.

CHAMP Program Suggestions

We welcome all suggestions that you may have to help improve the CHAMP program. CHAMP programmers are regularly evaluating/updating the system to make it as easy and effective as possible. Any recommendations for improvements we receive are considered and often implemented (ex: adding a list choice, reorganizing a screen to be more user-friendly, etc). Your input is greatly appreciated!